Frequently Asked Questions

Everything you need to know about your next elite gaming rig.

How long does it take to build and ship my gaming beast?

Each PC is hand-assembled and rigorously stress-tested for 24 hours. Typically, your build will be ready for shipment within 7 to 10 business days.

Do you offer a warranty on custom builds?

Yes, every Dan's Custom Built Gaming Beast comes with a comprehensive 2-year parts and labor warranty to ensure your peace of mind.

Can I request specific components not listed on the site?

Absolutely. We pride ourselves on flexibility. Contact our support team with your preferred specs, and we will provide a custom quote for your dream setup.

What is your return policy for custom PCs?

Since each machine is built to order, we offer a 14-day return window subject to a 15% restocking fee. Shipping costs for returns are the responsibility of the customer.

Do you provide technical support if I run into issues?

We offer lifetime technical support via email and phone. Whether it is a driver update or a hardware question, Dan's team is here to help you stay in the game.

Are the PCs shipped safely to prevent transit damage?

We use professional-grade internal foam packaging (Instapak) to secure the GPU and CPU cooler, and every build is double-boxed for maximum protection during shipping.